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Suggestions and Comments Responses

The following was posted in our Suggestions/Comments box located in the main reception.  As this was an anonymous comment, we will publish our reply on the website in the hope that the patient see's our reply:-

Posted around November 2016 - "Morning After Pill - Nurse should be able to give" - Practice response is. that the practice nurse is able to see patients who require this service, as too can most pharmacies.  A patient does not need to see a doctor to have this treatment.  There are strict guidance about who can prescribe this item and this is why a patient who attends to see the practice nurse, would then be asked to wait for the prescription to be authorised by the doctor.  If a patient is unwilling or unable to specify why they may require an appointment, then the receptionist would have no choice but to allocate you an appointment with the doctor, this is why if booking an appointment "on the day", you will be asked for brief details, but if a patient does not want to say that's is absolutely fine, but patients need to understand that they may have to sit and wait to be seen, when maybe, they could of been seen by the practice nurse.

I hope this answers the query posted, but if we can be of any further assistance please contact the surgery.



 
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