St Fillan's Medical Centre2 Liverpool RoadPenwortham Preston, PR1 0ADTel: 01772 325001
If you have not registered for online appointments please see here
THE RECEPTIONIST IS CARRYING OUT THE INSTRUCTIONS OF THE GP PARTNERS. THEY ARE HERE TO HELP AND DEAL WITH YOUR REQUEST IN THE MOST EFFECTIVE AND APPROPRIATE WAY.
THE RECEPTIONIST DOES NOT TRIAGE APPOINTMENTS AND WILL NOT DECLINE ANY PATIENT AN APPOINTMENT WITH THE GP. THERE ARE LIMITED APPOINTMENTS AVAILABLE WITH ALL THE GPS AND THE RECEPTIONIST CAN ONLY BOOK WHAT IS AVAILABLE TO THEM.
ABUSE TOWARDS ANY STAFF MEMBER WILL NOT BE TOLERATED.
The practice has appointments available to book ahead and on-line. If you ring the surgery 01772 325001 or register to use the Appointments On-Line Service, you can arrange to see a doctor up to 4 weeks in advance. It may not always be possible to see your first choice of doctor.
If your medical need is more urgent and will not wait until the next pre-bookable appointment, then you will be offered an appointment with the Duty Dr that day. The receptionist will ask for some brief details and this information gets passed through to the Duty Dr who may have to prioritise the surgery, depending on the urgency of the condition. The appointments with the Duty Dr are an approximate time and you will be informed of this when booking to see the Duty Dr.
Chaperones are available on request. Please enquire at reception when booking your appointment, or with the doctor during your consultation. For the full chaperone policy, please ask reception.
Please note that an appointment is for one problem only. If you need a longer appointment, please inform reception at the time of booking. This is necessary to avoid other patients' appointments being delayed.IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW.
When you arrive for your appointment you can book yourself in using the touch screen in the entrance hall. This logs your arrival onto the computer system so the person you are seeing knows you have arrived. You can use the screen to book in if you have an appointment with the doctor or practice nurse. If your appointment is for the treatment room or health visitor you do not need to book in using the screen.
The surgery will be opening on a Saturday morning for the Increased Access Scheme to help alleviate pressures in A&E and Out of Hours departments. There will be limited capacity for the surgery to see patients and in the event that all the appointments have been booked, patients telephoning or attending the surgery without an appointment may be directed to attend Preston Primary Care Centre.
If you require urgent medical attention on a Saturday, and you feel you cannot wait until the next normal working day, being Monday, then please telephone the surgery on 07594 876663. Please be advised that this number must not be used for general enquiries as we will not be able to deal with this type of request on a Saturday. Any routine enquiries will need to be made on the following Monday when we re-open at 8.30am.
IF YOU REQUIRE URGENT MEDICAL ATTENTION, OR A HOME VISIT, YOU WILL NEED TO CONTACT PRESTON PRIMARY CARE ON 111
If you are housebound or too ill to come to the surgery and need a home visit by the doctor please telephone 01772 325001 between 9.00am and 10.30am where possible. Please tell the receptionist the reason for the visit request so that more urgent calls can be seen first. Home visits are at the discretion of the doctor, please do not ask the doctor to call unless the patient is genuinely too ill to come to surgery.
Please telephone for any test results between 11am - 2pm, Monday - Friday by telephoning 01772 325001
If you do not need a face to face consultation with a doctor, the reception staff can book a telephone consultation and they will arrange for the doctor or nurse to ring you back.
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