St Fillan's Medical Centre2 Liverpool RoadPenwortham Preston, PR1 0ADTel: 01772 325001
If you have not registered for online appointments please see here
THE PATIENT CO-ORDINATORS ARE CARRYING OUT THE INSTRUCTIONS OF THE GP PARTNERS. THEY ARE HERE TO HELP AND DEAL WITH YOUR REQUEST IN THE MOST EFFECTIVE AND APPROPRIATE WAY.
THE PATIENT CO-ORDINATOR DOES NOT TRIAGE APPOINTMENTS AND WILL NOT DECLINE ANY PATIENT AN APPOINTMENT WITH THE GP. THERE ARE LIMITED APPOINTMENTS AVAILABLE WITH ALL THE GPS AND WE CAN ONLY BOOK WHAT IS AVAILABLE TO BE BOOKED.
ABUSE TOWARDS ANY STAFF MEMBER WILL NOT BE TOLERATED.
The practice has appointments available to book ahead and on-line. If you ring the surgery 01772 325001 or register to use the Appointments On-Line Service, you can arrange to see a doctor up to 4 weeks in advance. It may not always be possible to see your first choice of doctor.
If your medical need is more urgent and will not wait until the next pre-bookable appointment, then you will be offered an appointment with the Duty Dr that day. The Patient Co-Ordinator will ask for some brief details and this information gets passed through to the Duty Dr who may have to prioritise the surgery, depending on the urgency of the condition. The appointments with the Duty Dr are an approximate time and you will be informed of this when booking to see the Duty Dr.
Chaperones are available on request. Please enquire at reception when booking your appointment, or with the doctor during your consultation. For the full chaperone policy, please ask reception.
Please note that an appointment is for one problem only. If you need a longer appointment, please inform reception at the time of booking. This is necessary to avoid other patients' appointments being delayed.IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW.
When you arrive for your appointment you can book yourself in using the touch screen in the entrance hall. This logs your arrival onto the computer system so the person you are seeing knows you have arrived. You can use the screen to book in if you have an appointment with the doctor or practice nurse. If your appointment is for the treatment room or health visitor you do not need to book in using the screen.
The surgery is part of a collaborative, with other practices in the Preston area. This allows our patients to have access to appointments during the week, after 1830hrs and also at weekends. These appointments are prebookable by telephoning St Fillans in advance. For medical problems outside of our normal practice hours, there is some availability with doctors working within the collaborative at various sites such as Penwortham St Marys Health Centre and Briarwood Medical Centre. These can be accessed on the day by telephoning 01772 529200, Mon - Friday 1830hrs - 2000hrs and Weekends 0800hrs - 12pm. Outside of these hours please ring NHS111 for medical advice.
IF YOU REQUIRE URGENT MEDICAL ATTENTION, OR A HOME VISIT, YOU WILL NEED TO CONTACT PRESTON PRIMARY CARE ON 111
If you are housebound or too ill to come to the surgery and need a home visit by the doctor please telephone 01772 325001 between 9.00am and 10.30am where possible. Please tell the receptionist the reason for the visit request so that more urgent calls can be seen first. Home visits are at the discretion of the doctor, please do not ask the doctor to call unless the patient is genuinely too ill to come to surgery.
Please telephone for any test results between 11am - 5.30pm, Monday - Friday by telephoning 01772 325001 and choosing Option 2
If you do not need a face to face consultation with a doctor, the reception staff can book a telephone consultation and they will arrange for the doctor or nurse to ring you back.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
Your employer can ask you to confirm that you've been ill.You can do this by filling in a form yourself when you return to work. This is called self-certification.
If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Practice Booklet and Collaborative working
The practice booklet and Hub Appointments information is to assist you in obtaining all the information you require to access appointments either at St Fillans or at one of our collaborative practices. Appointments can be prebooked at these practices by phoning St Fillans Medical Centre during normal surgery hours, being 0830hrs - 1830hrs, Monday - Friday. Outside of these hours, the Hub practice can be contacted on 01772 529200 between 8am - 12pm Saturday and Sunday and 1830hrs - 2000hrs Monday - Friday.
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