We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Contact Us Online
Online triage form
Our online triage form enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
Please note
Access to the triage forms is only available during practice open hours. Forms can be completed 8am to 6.30pm Monday to Friday.
How does the system work?
All submitted triage forms are reviewed by a GP on the day they are submitted. If the doctor considers your request to be urgent, they will contact you on the same day either by phone call or text message. If the doctor needs to examine you, they will arrange a time for you to come into the practice (usually on the day). If your form is triaged as routine, the reception team will contact you within 48 hours to book an appointment time.
Please note on the triage form any times that you are unable to take a call.
Why do we operate like this?
We use a total triage system to make sure every patient gets the right care, from the right person, at the right time. When you contact us, your request is reviewed by a GP so we can understand what you need and arrange the most suitable care. This may be with a GP, but you may also be directed to Pharmacy First, our First Contact Physiotherapist, Clinical Pharmacist, Mental Health Practitioner or Social Prescriber. These members of our wider practice team have specialist knowledge and expertise in their particular areas and can often provide more focused support for your needs. Total triage also helps us prioritise patients according to clinical need and ensures our GP appointments are available for those who need them most.