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Prescriptions
Repeat prescriptions
You can order your repeat medication quickly and easily online, using the NHS app or your usual online prescription service.
You can also submit an admin request via our online form, by handing in your repeat slip at the practice (box outside pharmacy) or by speaking to our reception team if you need help.
Please order your medication in good time, ideally at least 5 working days before you need it, to allow time for your request to be processed and your prescription to reach your nominated pharmacy. Please allow at least 72 hours from submitting your request, to process your prescription.
Need a medicine that isn't on your repeat list?
Please submit a request explaining the name of the medicine, the dose, why you need it and, if relevant, who has recommended or previously prescribed it. This allows our clinical team to review your request safely. Please be aware that you may need an appointment or further assessment before we can prescribe it.
Need your medication urgently?
If you have run out of an essential medication or have an urgent need that cannot wait for the usual processing time, please contact the practice and explain the situation. We will assess your request and advise you on the most appropriate option. If the practice is closed, you can contact NHS 111 for advice about urgent medication needs.
For safety, we cannot normally accept repeat prescription requests by telephone. Please do not order medication earlier than necessary or request medication that is not on your repeat list without providing information about why it is needed.
Questions about your prescription
If you have been prescribed some medication and need to ask some questions please contact the dispensing pharmacy who will be able to help with any concerns.
If you are asked to contact your GP please complete our online form as an an admin query
If you feel your prescription query needs urgent attention please contact the reception team on 01772 585451 who will be able to assist further.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
Find out more about prescription charges
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available on the NHS website
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.