Configure Appointment Details

GP Appointments

We operate a total online triage system. All appointments requests should now be submitted via our online triage system - please CLICK HERE to submit a request. Our online consultation service will let you request treatment, advice, sick notes, GP letters, recent test results and more.

All forms submitted in working hours will be reviewed by a clinician on the day and responded to within 3 working days. If the doctor considers your request to be more urgent, you will be contacted on the day.

Our aim is to respond to all queries on the day wherever possible.

If you do not have access to the internet or you are unable to complete the triage form, please call our reception team who will be happy to assist you to complete the form, or can complete the form for you.

How does the system work?

All submitted triage forms are reviewed by a clinician who will contact you either by phone call or text message.  If the doctor needs to examine you, they will arrange a time for you to come into the practice (usually on the day).

Once you have submitted a request, please keep your phone with you as you can expect a call.  If you miss the call, the doctor will try again.  Please note on the triage form any times that you are unable to take a call.

Please note, access to the triage forms is only available during practice open hours. 

Forms can be completed 8am-6pm Mon to Fri.

Sick Notes

You do not need a doctors note for a period of absence less than 7 days.  You can self-certify for this period - please see for more details.

For sickness lasting longer than 7 days, you can submit a request for a sick or fit note via our online triage request form.  

Unable to Attend?

If you are unable to attend a confirmed appointment, it is important that you inform the reception staff so that your slot can be offered to another patient.

If you do not attend an appointment on time, you may not been seen and your appointment may have to be re-arranged.  Please call reception to let them know.

Home Visit Requests

If you are housebound or too ill to attend the surgery, you can request a home visit by submitting an online triage form (using the link above) or by calling reception on 01772 585451.  Requests must be made before 10:30am.  All requests will receive a telephone call from the doctor in the first instance, and are at the doctor's discretion depending on clinical need.  We would not expect a home visit request unless a patient is genuinely housebound and cannot leave the house for any other purpose.

Need an interpreter?

If you need an interpreter, please inform reception and this can be arranged.