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Appointments
Book or cancel an appointment at St Fillans Medical Centre.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Book a GP appointment
The practice operates a total triage system. This means that all requests from a GP appointment are reviewed by a doctor first, so that we can make sure you receive the most appropriate care.
To request an appointment please complete our simple online triage form. You do not need an account or login to use the form.
Please provide as much information as possible on the form. This helps the GP to assess your request appropriately.
What happens next?
Forms submitted will be reviewed by the duty doctor on the same day. The GP will assess your request and decide what happens next. Depending on your needs, we may contact you with advice, for more information, to arrange an appointment, or direct you to another appropriate healthcare service.
If the duty doctor decides that you need an urgent appointment, we will contact you on the day to arrange this. If your form is triaged as routine, you will be contacted within 48 hours to book an appointment.
Can’t use online services?
If you do not have access to the internet or you are unable to complete the triage form, please contact our reception team on 01772 585451. They will be happy to help you complete a triage form, or they can complete and submit the form for you. You will receive the same clinical assessment whether reception submits the form on your behalf, or you complete it yourself. We ask that all patients who are able to use online services please do so this frees up telephone lines for those patients who are unable to access the internet.
Verification
Please ensure that you complete the verification process by entering your mobile phone number. You will receive a text message with a verification code. You must enter this verification code to submit your request (the request will not be submitted unless this process is completed).
Once your request has been successfully completed, the page will confirm that the request has been submitted and you will receive a reference number. If you have not received a reference number, the form has not been submitted.
If you do not hear anything from the practice after 3 working days, please call reception.
If your condition gets worse while you are waiting to hear from us, please call the practice. In a medical emergency, call 999.
If you are outside the UK
If you are currently outside the UK, please do not submit an urgent request. Please see urgent care in the country you are in.
Book a nurse appointment
The Practice Nurse team offer the clinics and services found on our services page.
Please call reception on 01772 585451 to book.
If you have been invited by the practice to book into a clinic, you may be able to book online using a self-booking link or the NHS app.
Please note, due to pre-appointment checks, not all appointments are available for online booking.
Fit notes
Travel vaccinations
Information and advice for travelling abroad.
Home visits
If you are housebound or too ill to attend the surgery, you can request a home visit by submitting an online triage form or by calling reception on 01772 585451.
Requests must be made before 10:30am.
All requests will receive a telephone call from the doctor in the first instance, and are at the doctor's discretion depending on clinical need. We would not expect a home visit request unless a patient is genuinely housebound and cannot leave the house for any other purpose.
Need an interpreter?
If you need an interpreter, please inform reception and this can be arranged.
Change or cancel an appointment
If you no longer need your appointment, please let us know as soon as possible so that we can offer it to another patient. You can cancel your appointment by using the link in your appointment reminder text message, through the NHS app or by contacting reception.
Even if you realise you cannot attend shortly before your appointment, please let us know rather than simply not attending. We operate a strict Did Not Attend (DNA) policy. Repeatedly missing appointments without cancelling may result in further action, including removal from our patient list.
Out of hours
Enhanced access
The surgery works as part of a larger local hub to provide greater access to appointments outside of normal working hours (6.30pm to 8pm on weekdays and 9am to 5pm on Saturdays).
Please be advised that availability is limited and will be a combination of routine pre-booked and urgent on the day appointments. If no appointments are available you will be directed to normal out of hours services.
Appointments may be offered at:
- St Fillan's Medical Centre (Thursday evening)
- Longton Health Centre
- Fishergate Hill Surgery
- The Beeches Medical Centre
- ISSA Medical Centre.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.